For the hotels in Portugal – in Madeira and the Algarve – prices are given in euros. For the hotels in Brazil – in Rio de Janeiro and Búzios – prices are given in reais.

When provided, tariffs specify whether breakfast is included or not. In hotels in Portugal the tariff includes the free use of the jacuzzi and gym as well as access to the pools with sun-loungers and towels. In some hotels parasols are paid on the spot. At the Porto Bay Rio Internacional hotel in Brazil the tariff includes the free use of the gym and pool as well as access to the beach service with sun-loungers, parasols and towels. At Porto Bay Glenhaus in Búzios the tariff includes the free use of wireless Internet and pools.

For hotels in Portugal VAT is already included in the prices quoted in the tariffs. In Brazil the following taxes will be charged on top of the prices quoted: Porto Bay Rio Internacional – 15%; Porto Bay Glenhaus – 10%.

The price of the transfer booked through our site is valid for working days – Monday to Friday – from 08.00 to 20.00. Transfers between 20.00 and 08.00 and on Saturdays, Sundays and holidays are subject to a 20% surcharge which should be paid directly to the driver.

You may use any of the following credit cards: American Express, Visa, Eurocard/Mastercard, Diners Club and Access.

If the reservation has been secured with a credit card, pre-payment or in writing you will be charged three nights (bed and breakfast) for reservations cancelled less than seven days prior to arrival. If the reservation has been secured with a credit card, pre-payment or in writing you will be charged a maximum three nights (bed and breakfast).

Changes to reservations may be made through book@portobay.pt We will do our best to accomodate the changes requested subject to availiability.

When staying at our hotels our staff at reception will be happy to help guests with information and bookings of transfers, sports, golf, tours, visits, restaurants, cultural activities... If you would like to plan your stay and have booked in advance please contact us at:

Portugal

e-mail: book@portobay.com

Tel: +351 291 703 707

Brazil

e-mail: reservas@portobay.com.br

Tel: 1552 226 235 293

You may check in after 14.00 and check out before 12.00. Subject to availability, you may request the early check-in or late check-out service which is subject to a charge.

 

Personal cheques and eurocheques may only be used for payment when authorised in advance by the hotel management.

Meals are served in the hotel's main restaurant. If there is more than one restaurant in the hotel credit will be granted for the other restaurants. Services paid for but not consumed will not be reimbursed. The half board tariff does not include drinks.

All the Porto Bay hotels have beach/pool towels for use by their guests during their stay. There is no need to bring your own.

In Madeira we already have special agreements with partners in various areas – tourist attractions, culture, shopping, rent-a-car... We suggest you use your card whenever you can! In Brazil and the Algarve we are still negotiating with partners and hope to bring you news on this front in the near future.

In Madeira a Porto Bay bus provides a free shuttle service between the hotels in Funchal. The route will take you from the Lido area (Eden Mar, Porto Mare and The Residence), along Estrada Monumental (The Cliff Bay) to the cable car / old part of the city (Porto Santa Maria). There are at least five departures throughout the day.

In Rio de Janeiro, Brazil, we offer the “Car Service”, a private service paid directly by the client.