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FAQs

How can I make a reservation directly with the hotel?

You can book directly via the website at www.portobay.com or through the following contacts: PORTUGAL . +351 291 708 760 | reservations@portobay.pt BRAZIL: + 55 2125 468 000 | reservas@portobay.com.br

Which currency are the prices on the www.portobay.com site quoted in?

For the hotels in Portugal – in Madeira, Algarve and Lisbon – prices are given in euros. For the hotels in Brazil – in Rio de Janeiro, Búzios or São Paulo – prices are given in reais. You can also see the price in a currency of your choice.

Do I have to pay tax on top of the figures presented?

For hotels in Portugal VAT is already included in the prices quoted in the tariffs. In Brazil the following taxes will be charged on top of the prices quoted: PortoBay Rio Janeiro + 15.79%; PortoBay Búzios + 10% and in L'Hotel PortoBay São Paulo + 5%.

The transfer amount that I reserve on the site www.portobay.com is valid for any hour of the day?

At the Madeira and Lisbon hotels the transfer price is fixed. At the hotel PortoBay Falésia in the Algarve, the transfer amount bought via our site is valid for week days - Monday to Friday, from 08h00 to 20h00. The transfer services made between 10 pm and 7 am have a 20% surcharge. At the hotels in Brazil the amount is also fixed, except for big event periods like Carnival and New Year's Eve.

Which credit cards can I use to make payments on thewww.portobay.com site?

You may use any of the following credit cards: American Express, Visa, Eurocard/Mastercard, Diners Club and Access, UnionPay.

What is the policy for cancelling reservations made on the site www.portobay.com?

General/Standard Rate: - Madeira & Algarve: 30% of the total reservation value (BB) will be charged if cancellation is made less than 3 days prior to arrival; - Lisbon: if cancellation or modification is made less than 2 days prior to arrival, 100% of the first night will be charged. In case of no-show, 100% of the first night will be charged; - São Paulo: free cancelation of your reservation within 24 hours (local time of the hotel) before check-in time. Late cancellations and no-shows will be subject to a charge of one night per room to your credit card, with cancellation of your booking; - Rio de Janeiro & Búzios: a 3 night cancellation fee will be charged if the reservation was guaranteed by credit card, pre-payment or in writing. This fee is applicable if cancellation is made less than seven days prior to arrival. Early Departure / No-shows a maximum of 3 nights (BB) will be charged. Special Rates: - Algarve: 30% of the total reservation value will be charged if cancelled or modified made less than 5 days prior to arrival. In case of no-show 30% of the total reservation value will be charged; - Lisbon: if cancelled up to 5 days before date of arrival, no fee will be charged. If cancelled/ modified later or in case of no-show, full stay will be charged; - São Paulo: free cancellation of your reservation within 5 days (local time of hotel) before check-in day. Late cancellations and no-shows will be subject to a charge of one night per room to your credit card, with cancellation of your booking; - Rio de Janeiro: free cancellation of your reservation within 7 days before check-in day. For late cancellations and no-shows the total amount will be charged to your credit card, with cancellation of your booking; - Búzios: free cancellation of your reservation until 14 days before check-in day. For late cancellations and no-shows the total amount will be charged to your credit card, with cancellation of your booking. Other Rates: - São Paulo: 3/4/5/6 night rate . Rio de Janeiro: spa rate . Búzios: early booking rate Cancellations not allowed for this rate. The total amount will be charged at the time of booking, not subject to refund in the event of cancellation and/or early departure.

Can I change or cancel a reservation that is already made on the reservations system on this site?

Select your hotel from the booking menu. You will then be redirected to our reservation system. Scroll to the bottom of the page and click on ‘change / cancel reservation’. Enter your booking confirmation number and your last name. If you prefer, the changes can be requested at reservations@portobay.pt (hotels Portugal) or reservas@portobay.com.br (hotels Brazil). *availability permitting

WHAT IS PORTOBAY PRESTIGE?

PortoBay Prestige is the PortoBay Hotels & Resorts loyalty programme which recognizes guests’ preference for group hotels by offering discounts and other benefits. The PortoBay Prestige programme consists of 3 levels: Prestige First, Prestige Blue and Prestige Gold.

WHEN DO I RECEIVE MY CARD?

The card is delivered automatically to the reservation holder when they visit a PortoBay hotel for the first time, at the time of check-out (except when logistical issues make this impossible).

WHAT ARE THE BENEFITS?

Rewards may vary from hotel to hotel. Detailed information is available here and at the hotel reception desk.

HOW CAN I BECOME A PRESTIGE GOLD MEMBER?

Any guest with more than 5 actual full stays at any PortoBay hotel is a PortoBay Prestige Gold level member. This level has even more rewards. The card is activated after the fifth check-out at any of the group’s hotels. A guest immediately qualifies as a Gold member when a Timeshare product is purchased directly from PortoBay Hotels & Resorts. The Gold card is delivered at the time the contract is signed with PortoBay Hotels & Resorts.

HOW CAN I GET DISCOUNTS ON CONSUMPTIONS?

Discounts for food, beverages, spa treatments and products and merchandising are only for members Prestige Blue and Prestige Gold staying at a PortoBay hotel at that time and must must be debited to the room’s account. They do not apply to payments made directly at the restaurant, bar or spa.

AND WHAT IF I'M NOT STAYING AT A PORTOBAY HOTEL?

If you are not staying at a PortoBay hotel but want to visit one of our restaurants, you can request a gourmet card at any PortoBay restaurant, which will give you a 10% discount on food and beverage consumption. If you need more information about the gourmet card, the restaurants are available to help or you can direct your questions to gourmet@portobay.pt

I HAVE SOME QUESTIONS. WHO SHOULD I CONTACT?

The PortoBay Hotels & Resorts' receptions are ready to help you with any doubts you may have, or you can also e-mail your questions to: prestigeclub@portobay.pt You can also consult our PortoBay Prestige Regulation.

IN WHICH HOTELS CAN I USE MY CARD?

You can use your PortoBay Prestige card at all hotels in the group as long as you are staying in one of them.

I AM A PRESTIGE MEMBER. HOW CAN I LOG IN TO WWW.PORTOBAY.COM ?

Create your account first and then sign in. You can access exclusive offers, register your favourites and change your personal data whenever you need.

CAN I REGISTER WITH THE PORTOBAY PRESTIGE PROGRAMME WITHOUT HAVING STAYED IN A PORTOBAY HOTEL?

Yes. Just create your account on our website to become a Prestige First member. As a benefit, you get an immediate 5% discount that you can use for your first direct booking with a group hotel. From the second stay in a group hotel, you get even more advantages!

WHERE CAN I REGISTER TO WORK FOR THE PORTOBAY GROUP?

Spontaneous applications can be sent to rh@portobay.pt (hotels in Portugal) or to rh@portobay.com.br (hotels in Brazil).

I WORK IN DIGITAL MEDIA AND WOULD LIKE TO FORM A PARTNERSHIP WITH THE HOTEL. WHO CAN I CONTACT?

You can send your proposal to press@portobay.pt.

I WILL BE STAYING AT YOUR HOTEL AND WOULD APPRECIATE A FEW IDEAS FOR LOCAL PLACES TO VISIT. WHERE CAN I FIND THEM?

You can find all our tips and articles of interest in the blog www.inportobay.com. If you need further clarification, please contact us at info@portobay.pt.

1. HOW CAN I BUY A GIFT VOUCHER? 

You can buy them exclusively at www.portobay.com and pay with Visa, MasterCard or American Express

2. WHICH SERVICES CAN I USE THE GIFT VOUCHER ON? 

On accommodation, spas, restaurants and bars in the hotels belonging to PortoBay Hotels & Resorts.

3. WHERE CAN I USE THE GIFT VOUCHER? 

It can be used at any hotel of the group in Portugal or Brazil.

4. WHICH AMOUNTS ARE AVAILABLE WHEN BUYING A GIFT VOUCHER? 

Vouchers have a minimum amount of €10. You can add any amount you want to this, in multiples of €5, up to a maximum of €1,500. If you want to offer a higher amount, contact us via the email giftvouchers@portobay.pt

5. WHICH CURRENCY ARE GIFT VOUCHERS AVAILABLE IN? 

Only in Euros. If the voucher is used in one of the PortoBay hotels in Brazil, the exchange rate (Euro (EUR) - Reais (BRL)) applied will be the one of the Banco de Portugal for the last day of the month previous to the date of issue (please go to the following link to see the exchange rate www.bportugal.pt/en/conversor-moeda)

6. DO THE GIFT VOUCHERS HAVE A VALIDITY? 

Yes, 12 months from the date it is issued. Once the validity has passed, the Gift Voucher cannot be redeemed or returned.

7. HOW DO I REDEEM A GIFT VOUCHER? 

All reservations must be made at least 3 days in advance via the email giftvouchers@portobay.pt, quoting the number of the voucher.  When you use the service, you must hand over the Gift Vouch

8. WHO CAN USE MY GIFT VOUCHER? 

Gift Vouchers are not transferable. Only the person whose name is on the voucher can use it.

9. DO YOU NEED TO BE BOOKED IN TO A HOTEL TO BE ABLE TO USE THE VOUCHER? 

You don’t need to be staying at a PortoBay hotel to use the Gift Voucher. Please remember that the service has to be booked at least 3 days in advance.

10. HOW IS THE GIFT VOUCHER DELIVERED? 

It is delivered by email to the address indicated at the time of purchase. Please confirm that the recipient’s e-mail is correct when finalising the purchase.

11. CAN I SPLIT THE GIFT VOUCHER AMOUNT INTO VARIOUS TRANSACTIONS? 

No, the Gift Voucher can only be used for a single transaction.

12. CAN I EXCHANGE MY GIFT VOUCHER FOR CASH?

No, the Gift Voucher cannot be converted into cash.

13. HOW CAN I RECEIVE AN INVOICE WITH A TAX NUMBER? 

Please send an email with your details to giftvouchers@portobay.pt

14. WHAT IF I LOSE MY GIFT VOUCHER? 

PortoBay Hotels & Resorts is not responsible for the loss, theft or unauthorised use of any voucher.

15. IS THERE ANOTHER WAY OF GETTING/ SENDING THE VOUCHER EXCEPT BY EMAIL? 

If you want to give someone the voucher in person, we can put it in a gift envelope, but at present it is only possible to collect the voucher in person at the Vila Porto Mare resort (Madeira).  To do so, after purchasing please send your voucher to your own email (and not to the person you are giving it to) and contact us via email at giftvouchers@portobay.pt so that we can let you know when you can pick up your voucher at the Vila Porto Mare.

16. AS A PRESTIGE/GOURMET MEMBER, DO I GET ANY DISCOUNT ON PURCHASING A VOUCHER?

If you have a Prestige or Gourmet card, you get something too. If you buy a voucher for €100 or more, we will give you a voucher for 10% of the amount of your purchase. Just send an email to giftvouchers@portobay.pt with the details of your purchase. After verifying, we will send the voucher to your email address as soon as possible.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

CAN I BOOK DAY USE?

You cannot book Day Use.

IS THERE TRANSPORT TO THE HISTORIC CENTRE OF FUNCHAL?

Yes. We provide a free transport service from the hotel to the centre of Funchal and from the centre of Funchal to the hotel, 7 times per day.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

CAN I BOOK DAY USE?

You cannot book Day Use.

IS THERE TRANSPORT TO THE HISTORIC CENTRE OF FUNCHAL?

Yes. We provide a free transport service from the hotel to the centre of Funchal and from the centre of Funchal to the hotel, 7 times per day.

I AM TRAVELLING WITH CHILDREN. IS THE HOTEL PREPARED TO RECEIVE THEM?

Yes. There is an indoor space know as “Kindergarten”, where children can play and, at the sea level, there is also a “Playground” near the children’s pool. During celebrations, such as Christmas and Easter, the hotel prepares a small activity program. We also provide Babysitting service. The Spa of the hotel offers some treatments for children, babies and teenagers, it is mandatory to supervise children.

I HIRED A CAR. WHERE CAN I PARK IT?

You can park it, free of charge, in the hotel's park.

ARE THERE SPECIAL MENUS FOR CHILDREN?

Yes, in The Rose Garden, in The Blue Lagoon restaurants and in Le Cliff Bar. There is also a section dedicated to children's meals in the 24h room service menu.

ARE THERE OTHER SPECIAL MENUS?

For any other type of special menus (vegetarian, gluten free etc.) during your stay please contact info@cliffbay.com. You can find a selection of vegetarian dishes on the room service menu.

WHERE CAN I SEE BIG SPORTING EVENTS?

We have an HD TV in the Navigator's Lounge where you can see the most important sports even.

WHAT DOES THE CLIFF BAY OFFER PRESTIGE MEMBERS?

10% discount in restaurants and bars, welcome drink, mineral water in your room daily, seasonal fruit daily in your room, slippers, flowers on arrival, free tennis and free sauna. You can get discounts with dozens of partners with your card . .. You can reserve The Prestige Package and benefit from the Prestige Referral Program, or even obtain a 10% discount on all rates at www.portobay.com.

AND FOR PRESTIGE GOLD HOLDERS?

The benefits increase !! 15% discount in restaurants and bars, 10% discount in Spa and PortoBay merchandising, mineral water in your room daily, 5% discount on the Prestige Package and a 15% discount on every rates at www.portobay.com.

I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?

No. Half-board is valid for The Cliff Bay buffet restaurant. Half-board customers can exchange meals at the Buffet restaurant for €30 credit at the Il Gallo d'Oro restaurant, also at the hotel.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

All rooms at The Cliff Bay have a shower base. To book a fully adapted room with a walk-in shower, please contact our reservations department at reservations@portobay.pt or +351 291 708 760.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer different services, from SPA, dinners, flowers, wine, champagne, etc ... Contact the reception through cliffbay@portobay.pt or +351 291 707 700.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

Yes, on reservation. For more details, prices and conditions: cliffbay@portobay.pt

I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

We recommend the Romantic Package, available on our website. For special requests, please contact the reservations department through reservations@portobay.pt.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

All guest rooms at The Cliff Bay Hotel have carpeted floors.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, the hotel has rooms which are used to celebrate weddings. For more information on this subject, contact groups@portobay.pt

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

CAN I BOOK DAY USE?

You cannot book Day Use.

DO YOU SERVE SPECIAL MENUS ?

We do not offer special menus but will, of course, do our best to satisfy our guests’ requirements. If you have a dietary requirement (vegetarian, gluten-free etc) please inform reception or the restaurant beforehand.

I HIRED A CAR. WHERE CAN I PARK IT?

You can park your car in the hotel's garage.

I AM TRAVELLING WITH CHILDREN. IS THE HOTEL SUITABLE FOR THEM?

No. In an attempt to respond to the wishes expressed by a large number of guests over the years, we have decided to restrict reservations at the Porto Santa Maria Hotel to persons 16 years of age and older, as of November 2011. This decision is possible since the hotels of the PortoBay Group in Madeira operate in a complementary manner. In order to offer a choice, the Vila Porto Mare resort offers services and facilities especially designed for younger people.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts

AND IF I AM A GOLD MEMBER?

If you are a Prestige Gold member there are even more benefits... 15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and PortoBay merchandising , 5% discount on the Prestige Package, mineral water in the room every day.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer spa services, dinners, flowers, chocolates, champagne, etc ... Contact the reception through portosantamaria@portobay.pt or +351 291 206 700

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

For guests outside the Porto Santa Maria hotel, the SPA only provides a massage service. Information and reservations: portosantamaria@portobay.pt or +351 291 206 700.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

The Porto Santa Maria hotel has some rooms without carpets. If you wish to reserve one of the rooms with this feature, please mention this at the time of booking. Subject to availability.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

CAN I BOOK DAY USE?

You cannot book Day Use.

WHAT FACILITIES CAN I USE ?

In addition to the amenities of the hotel PortoBay Serra Golf, its guests can also use the facilities of the resort Vila Porto Mare, in Funchal.

IF I CHECK-OUT REALLY EARLY CAN I HAVE BREAKFAST?

Yes. Contact reception giving one day's notice.

I AM A VEGETARIAN. DO YOU THINK THAT YOUR KITCHEN STAFF WILL BE ABLE TO MEET MY NEEDS?

Yes. For this and other special menus inform the reception beforehand.

DO YOU HAVE SPECIAL MEALS FOR CHILDREN?

Yes. Contact the reception beforehand.

I HAVE GOLF EQUIPMENT, WHERE CAN I KEEP IT?

At the hotel entrance, by the car park, there's a special place set aside to keep your golf and other equipment.

WHAT'S THE NEAREST ACCESS TO THE SEA?

There's a public beach with golden sand just 10 minutes by car from Santo da Serra, at Machico. For more information, contact the reception.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to Prestige Package advantages, access to Prestige Referral benefits, access to Prestige Partners discounts

I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?

Yes. Guests at the PortoBay Serra Golf hotel with a Half-Board reservation can dine in the Atlântida buffet restaurant at the Vila Porto Mare resort in Funchal.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY ?

No, the hotel does not have adapted facilities.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer various services, from dinner, flowers, sparkling wine, etc ... Contact the reception via serragolf@portobay.pt

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

With the exception of the Superior Room, all rooms at PortoBay Serra Golf have carpeted floors.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

CAN I BOOK DAY USE?

You cannot book Day Use.

IS THERE TRANSPORT TO THE HISTORIC CENTRE OF FUNCHAL?

Yes. We provide a free transport service from the hotel to the centre of Funchal and from the centre of Funchal to the hotel, 7 times per day.

AM I ENTITLED TO USE ALL THE RESORT'S FACILITIES?

Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.

I BOOKED HALF BOARD ACCOMMODATION. WHICH RESTAURANTS CAN I EAT IN?

You may take your meals at Atlântida (buffet) and Alfama (table d’hôte menu). To enjoy half board at Il Basilico or Med, both à la carte restaurants, you will be given a credit of 17 € per person. As Alfama is closed on Sundays, as an alternative, guests from Eden Mar can have their half board meal at Atlântida or Med Restaurant.

ARE THERE SPECIAL MENUS FOR CHILDREN?

Yes, Il Basilico, Varanda Bar and Med all offer menus for our younger guests.

IS THERE AN ENTERTAINMENT/ACTIVITIES PROGRAMME AT THE RESORT?

The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.

I HAVE RENTED A CAR. WHERE CAN I PARK IT?

You may park in the Vila Porto Mare garages/parks. Subject to availability.

DO I NEED TO BRING TOWELS FOR THE POOL/BEACH?

All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts.

AND IF I AM A GOLD MEMBER?

If you are a gold member there are even more benefits...15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and PortoBay merchandising, 5% discount off the Prestige Package, mineral water in the room every day

IF I DO AN EARLY CHECK-OUT HOW CAN I HAVE BREAKFAST?

Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.

HOW CAN I BUY A TIME-SHARE AT THE RESIDENCE?

Just go to your hotel reception and ask to book a presentation of this product, or send your request to timeshare.marketing@portobay.pt

I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?

No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt

I WANT TO SPEND MY WEDDING NIGHT/HONEYMOON AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

The Porto Mare Hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact the reception through portomare@portobay.pt or +351 291 703 700.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

CAN I BOOK DAY USE?

You cannot book Day Use.

IS THERE TRANSPORT TO THE HISTORIC CENTRE OF FUNCHAL?

Yes. We provide a free transport service from the hotel to the centre of Funchal and from the centre of Funchal to the hotel, 7 times per day.

AM I ENTITLED TO USE ALL THE RESORT'S FACILITIES?

Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.

I BOOKED HALF BOARD ACCOMMODATION. WHICH RESTAURANTS CAN I EAT IN?

You may take your meals at Atlântida (buffet) and Alfama (table d’hôte menu). To enjoy half board at Il Basilico or Med, both à la carte restaurants, you will be given a credit of 17 € per person. As Alfama is closed on Sundays, as an alternative, guests from Eden Mar can have their half board meal at Atlântida or Med Restaurant.

ARE THERE SPECIAL MENUS FOR CHILDREN?

Yes, Il Basilico, Varanda Bar and Med all offer menus for our younger guests.

IS THERE AN ENTERTAINMENT/ACTIVITIES PROGRAMME AT THE RESORT?

The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.

I HAVE RENTED A CAR. WHERE CAN I PARK IT?

You may park in the Vila Porto Mare garages/parks. Subject to availability.

DO I NEED TO BRING TOWELS FOR THE POOL/BEACH?

All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts.

AND IF I AM A GOLD MEMBER?

If you are a gold member there are even more benefits...15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and PortoBay merchandising, 5% discount off the Prestige Package, mineral water in the room every day

IF I DO AN EARLY CHECK-OUT HOW CAN I HAVE BREAKFAST?

Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.

HOW CAN I BUY A TIME-SHARE AT THE RESIDENCE?

Just go to your hotel reception and ask to book a presentation of this product, or send your request to timeshare.marketing@portobay.pt

I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?

No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt

I WANT TO SPEND MY WEDDING NIGHT/HONEYMOON AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

The Hotel Eden Mar does not have adapted rooms. If you wish to book this room type, choose the Porto Mare hotel, which is also part of the Vila Porto Mare resort. Contact our reservations department: reservations@portobay.pt or +291 708 760.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact the reception through edenmar@portobay.pt or +351 291 709 700.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

In the Suite Hotel Eden Mar, some Junior Suites are not carpeted. If you prefer a room like this, please mention it at the time of booking. Subject to availability.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

CAN I BOOK DAY USE?

You cannot book Day Use.

IS THERE TRANSPORT TO THE HISTORIC CENTRE OF FUNCHAL?

Yes. We provide a free transport service from the hotel to the centre of Funchal and from the centre of Funchal to the hotel, 7 times per day.

AM I ENTITLED TO USE ALL THE RESORT'S FACILITIES?

Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.

I BOOKED HALF BOARD ACCOMMODATION. WHICH RESTAURANTS CAN I EAT IN?

You may take your meals at Atlântida (buffet) and Alfama (table d’hôte menu). To enjoy half board at Il Basilico or Med, both à la carte restaurants, you will be given a credit of 17 € per person. As Alfama is closed on Sundays, as an alternative, guests from Eden Mar can have their half board meal at Atlântida or Med Restaurant.

ARE THERE SPECIAL MENUS FOR CHILDREN?

Yes, Il Basilico, Varanda Bar and Med all offer menus for our younger guests.

IS THERE AN ENTERTAINMENT/ACTIVITIES PROGRAMME AT THE RESORT?

The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.

I HAVE RENTED A CAR. WHERE CAN I PARK IT?

You may park in the Vila Porto Mare garages/parks. Subject to availability.

DO I NEED TO BRING TOWELS FOR THE POOL/BEACH?

All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts.

AND IF I AM A GOLD MEMBER?

If you are a gold member there are even more benefits...15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and PortoBay merchandising, 5% discount off the Prestige Package, mineral water in the room every day

IF I DO AN EARLY CHECK-OUT HOW CAN I HAVE BREAKFAST?

Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.

HOW CAN I BUY A TIME-SHARE AT THE RESIDENCE?

Just go to your hotel reception and ask to book a presentation of this product, or send your request to timeshare.marketing@portobay.pt

I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?

No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt

I WANT TO SPEND MY WEDDING NIGHT/HONEYMOON AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

The Residence's T1 and T2 apartments have a shower base. To book a fully adapted room, choose the Porto Mare hotel, also part of the Vila Porto Mare resort.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact reception through recep.residence@portobay.pt or +351 291 708 700.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

All rooms at The Residence have carpeted floors. In T1 and T2 apartments, the living room does not have carpet.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

AND COMPUTER EQUIPMENT?

The hotel also has a computer available. It also has various tablets (Apple and Android) for the use of guests.

IS THERE PUBLIC TRANSPORT BY THE HOTEL?

Yes. The Marquês de Pombal metro station is just 180 metres from the hotel. There are also various buses that run up and down Avenida da Liberdade to different points in the city.

I RENTED A CAR. WHERE CAN I PARK IT?

You can park your vehicle in the hotel's garage, for an additional €18/day fee. PortoBay Prestige Club discount up to 50% applicable.

I WANT TO ORGANISE AN EVENT AT THE HOTEL. WHO SHOULD I CONTACT?

You can contact us by phone: +351 210 015 700 or by email: groups_lisbon@portobay.pt (please indicate the name of the hotel for which you would like to receive information)

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates available at www.portobay.com, 25% discount on hotel parking, 5% discount on products and Spa treatment, welcome drink, mineral water in the room daily, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, slippers in the room, free sauna, free Turkish steam bath, access to the advantages of Prestige Friends.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact guestrelations.pbl@portobay.pt.

CAN I BOOK DAY USE?

Yes, it is possible. Contact the reception through portobayliberdade@portobay.pt or +351 210 015 700

I PURCHASED AN ODISSEIAS VOUCHER FOR A SPA EXPERIENCE. I WOULD LIKE TO KNOW HOW I MAKE A RESERVATION.

For Odisseias SPA voucher bookings, please contact The SPA at PortoBay Liberdade, spa.pbl@portobay.pt

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

No. All rooms at the PortoBay Liberdade hotel have carpeted floors.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

The closest metro stations to the hotel are Avenida and Marquês de Pombal. If you are travelling by train, the nearest stations are Rossio or Santa Apolónia, depending on your destination.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

SPA treatments are available to people not staying at the hotel. However, the indoor pool, sauna and Turkish bath are for the exclusive use of hotel guests.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

I RENTED A CAR. WHERE CAN I PARK IT ?

You can park your vehicle in the hotel's garage. Parking is limited to vehicle size. Fee: €15/day. There is a public parking just 200m from the hotel.

IS THERE PUBLIC TRANSPORT BY THE HOTEL ?

Yes. The Marquês de Pombal metro station is just 100 metres from the hotel. There are also various buses that run up and down Avenida da Liberdade to different points in the city.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates available at www.portobay.com, 25% discount on hotel parking, welcome drink, mineral water in the room upon arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival.

AND IF I AM A GOLD MEMBER?

If you are a Prestige Gold member you get even more advantages... 15% discount in restaurants and bars, 15% discount on room rates available at www.portobay.com, 50% discount on hotel parking and mineral water in the room, daily.

CAN I BOOK DAY USE?

Yes, it is possible. Contact the reception through portobaymarques@portobay.pt or +351 210 032 700.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

The closest metro stations to the hotel are Avenida and Marquês de Pombal. If you are travelling by train, the nearest stations are Rossio or Santa Apolónia, depending on your destination.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact the reception through portobaymarques@portobay.pt or +351 210 032 700

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

Some rooms at PortoBay Marquês hotel have no carpeting. If you prefer a room like this, please mention it at the time of booking. Subject to availability.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. You can also use our free-phone service click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

WHAT KIND OF ACTIVITIES CAN I FIND AT THE HOTEL?

Apart from live music, you can join activities led by our animation team throughout the whole summer. Make the most of your time to go for a walk or do some gymnastics.

I AM TRAVELLING WITH CHILDREN. IS THE HOTEL SUITABLE FOR THEM?

Yes. There are 2 areas prepared for children: a playground and a games room. Often, our entertainment team prepares some activities at the mini club and at the mini disco. A babysitting service is available subject to prior reservation.

HOW CAN I GO TO THE BEACH?

You can access the beach directly from the hotel. To the left of the pool (when facing the sea), close to the putting green area, you will find steps that leads down to the Falésia beach.

I HIRED A CAR. WHERE CAN I PARK IT?

You can park your vehicle in the hotel's outdoor car park for free or pay to park in the indoor garage.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount off room rates at www.portobay.com, a welcome drink, mineral water in the room on arrival, fruit basket in the room on arrival, tray of teas and coffee, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts.

AND IF I AM A GOLD MEMBER?

If you are a gold member there are even more benefits... 15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and Porto Bay merchandising , 5% discount off the Prestige Package, mineral water in the room every day.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

No. The PortoBay Falésia hotel has rooms adapted for people with reduced mobility. However, none of these rooms has a shower, only a bath.

DOES THE HOTEL PORTOBAY FALÉSIA HAVE BEACH ACCESS FOR PEOPLE WITH REDUCED MOBILITY?

No. Direct access from the hotel to Falésia Beach is via some steps.

IS THERE PUBLIC TRANSPORT FROM THIS HOTEL TO VILAMOURA?

The nearest bus stop is located on the main street of Olhos de Água, a 10-minute walk from the hotel.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

There are various items that can be placed in the room, such as flowers, birthday cake, sparkling wine and more. All requests must be reserved in advance at the reception or by email falesia@portobay.pt.

I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

Pour toute information sur les forfaits spéciaux, contactez notre département de réservations : reservations@portobay.pt ou +351 291 708 760.

CAN I BOOK DAY USE?

Yes, for an additional fee. Get all the information on the reception or by email falesia@portobay.pt.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

All rooms at PortoBay Falésia have carpeted floors.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, depending on the capacity and availability of the Hotel. To organise and receive information about special events, please contact us through groups@portobay.pt.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

The nearest train station is located at Albufeira-Ferreiras, approximately 15 minutes drive from the hotel.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

AND IF I AM A GOLD MEMBER?

If you are a Prestige Gold member you get even more advantages... 15% discount in restaurants and bars, 15% discount on room rates available at www.portobay.com, 50% discount on hotel parking, 10% discount on products and Spa treatments, a bottle of wine in the room upon arrival.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

SPA treatments are available to people not staying at the hotel. However, the indoor pool, sauna and Turkish bath are for the exclusive use of hotel guests.

I WANT TO ORGANISE AN EVENT AT THE HOTEL. WHO SHOULD I CONTACT?

You can contact us by phone: + 55 21 2546 8040 or by email: eventos@portobay.com.br

I HAVED A HIRED CAR. WHERE CAN I PARK IT?

The Hotel does not have private parking. Guest' cars can be parked on the road provided that there is space. The Hotel does not accept responsibility for any damage caused.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount off the room rates at www.portobay.com, 10% discount in restaurants and bars, 10% discount off social events at the hotel (new year's eve, carnival etc.), welcome drink voucher (national drink), mineral water in the apartment on the first night, access to discounts for prestige club partners.

AND IF I AM GOLD MEMBER?

If you are a Prestige Gold member there are even more benefits . .. 15% discount off room rates at www.portobay.com, 15% discount in restaurants and bars, 15% discount off hotel social events (new year's eve, carnival etc.), priority booking, VIP welcome on arrival (fruit or petit fours), welcome drink on arrival, mineral water in the apartment every day, luggage storage service between hotel stays , 1 ironing service per stay (1 item of clothing), early check-in and late check-out.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

For special requests please contact Guest Relations by email at guestrelations@portobay.com.br or +55 21 2546 8070.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

The PortoBay Rio de Janeiro SPA is for the exclusive use of hotel guests.

I WORK IN DIGITAL MEDIA AND WOULD LIKE TO FORM A PARTNERSHIP WITH THE HOTEL. WHO CAN I CONTACT?

You can send an email with a partnership proposal to guestrelations@portobay.com.br or contact us on +55 21 2546 8070.

I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

For more information about wedding night packages, please contact our Reservations department: reservas@portobay.com.br or +55 21 2546 8010.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, the hotel has facilities for holding private weddings. Our events department can be consulted by phone on +55 11 21 2546 8040 or e-mail eventos@portobay.com.br.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

The closest subway station to the hotel PortoBay Rio de Janeiro is Cardeal Arcoverde.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2 p.m. and Check-out is until 12 Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not arrived yet please contact reservas@portobay.com.br. If you are already at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL?

Via the website at www.portobay.com or by contacting us at: +55 21 2546 8000 . reservas@portobay.com.br You can also use our free-phone service Click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Brazilian law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

The hotel apartments do not have carpets.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE PORTOBAY RIO INTERNACIONAL HOTEL?

Yes. If you have not arrived yet contact buzios@portobay.com.br. If you are already at the hotel contact the reception.

I HAVE A HIRED CAR. WHERE CAN I PARK IT?

You can park your car right by the hotel entrance at no extra cost.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

No, the hotel does not have adapted facilities.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount off the room rates at www.portobay.com, 10% discount in restaurants and bars, 10% discount off social events at the hotel (new year's eve, carnival etc.), welcome drink voucher (national drink), mineral water in the apartment on the first night.

AND IF I AM A GOLD MEMBER?

If you are a Prestige Gold member there are even more benefits . .. 15% discount off room rates at www.portobay.com, 15% discount in restaurants and bars, 15% discount off hotel social events (new year's eve, carnival etc.), priority booking, VIP welcome on arrival (fruit ), welcome drink on arrival, mineral water in the apartment every day, luggage storage service between hotel stays, early check-in and late check-out.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

The PortoBay Búzios SPA is for the exclusive use of hotel guests.

I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

The PortoBay Búzios hotel has special packages for hosting couples. See our website for the Romantic Getaway and Romantic Gazebo packages. For additional requests contact buzios@portobay.com.br.

DO YOU HOLD WEDDINGS AT THE HOTEL?

No weddings or other major events are held at the PortoBay Búzios hotel.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2 p.m. and Check-out is until 12 Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not arrived yet please contact reservas@portobay.com.br. If you are already at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL?

Via the website at www.portobay.com or by contacting us at: +55 21 2546 8000 . reservas@portobay.com.br You can also use our free-phone service Click2call. If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Brazilian law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I BOOK DAY USE?

It is not possible to reserve Day Use.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

The hotel apartments do not have carpets.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 3 pm and Check-out is until 12 pm.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you are not yet in the hotel please contact reservassp@portobay.com.br. If you are already at the hotel contact the reception.

I WANT TO ORGANISE AN EVENT AT THE HOTEL. WHO SHOULD I CONTACT?

You can contact us by phone: + 55 11 2183 0520 or by email: eventossp@portobay.com.br

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL?

Via the website at www.portobay.com or by the following contacts: tel. + 55 11 2183-0541 . reservassp@portobay.com.br You can also use our free-phone service Click2call.

CAN I SMOKE IN THE HOTEL?

In compliance with Brazilian law it is forbidden to smoke in social areas. You may smoke in the outdoor areas and in smoking rooms.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount off the room rates at www.portobay.com, 10% discount in restaurants and bars, 10% discount on social events at the hotel (new year's eve, carnival etc.), welcome drink voucher (national drink), mineral water in the apartment on the first night, access to discounts for prestige club partners.

AND IF I AM A GOLD MEMBER?

If you are a Prestige Gold member there are even more benefits... 15% discount off room rates at www.portobay.com, 15% discount in restaurants and bars, 15% discount on hotel social events (new year's eve, carnival, etc), priority booking,welcome VIP treats on arrival (fruit or petit fours), welcome drink on arrival, mineral water in the apartment every day, early check-in and late check-out.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

Yes, rooms designed for people with reduced mobility have showers with height and incline adjustments.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

In addition to the usual services such as roses and in-room breakfast, personalised services can also be catered for. Please consult the hotel concierge.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

Yes, there are Day Spa options that can be consulted through our reservations department.

CAN I BOOK DAY USE?

Yes, through our reservations department.

I WORK IN DIGITAL MEDIA AND WOULD LIKE TO FORM A PARTNERSHIP WITH THE HOTEL. WHO CAN I CONTACT?

Our reservations department, by phone +55 11 2183-0543 or e-mail reservassp@portobay.com

I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

We offer the Romance Experience and Celebration options.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

Yes, we have some Executive Apartment and Luxury Suite options without carpets. No Junior Suites are carpeted.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, the hotel has facilities for holding private weddings. Our events department can be consulted by phone on +55 11 2183-0520 or e-mail eventossp@portobay.com.br.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

Trianon-MASP Metro Station, Line 2 - Green. 300 m away.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

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