1. HOW CAN I BUY A GIFT VOUCHER?
You can buy them exclusively at www.portobay.com and pay with Visa, MasterCard or American Express
2. WHICH SERVICES CAN I USE THE GIFT VOUCHER ON?
On accommodation, spas, restaurants and bars in the hotels belonging to PortoBay Hotels & Resorts.
3. WHERE CAN I USE THE GIFT VOUCHER?
It can be used at any hotel of the group in Portugal or Brazil.
4. WHICH AMOUNTS ARE AVAILABLE WHEN BUYING A GIFT VOUCHER?
Vouchers have a minimum amount of €10. You can add any amount you want to this, in multiples of €5, up to a maximum of €1,500. If you want to offer a higher amount, contact us via the email firstname.lastname@example.org
5. WHICH CURRENCY ARE GIFT VOUCHERS AVAILABLE IN?
Only in Euros. If the voucher is used in one of the PortoBay hotels in Brazil, the exchange rate (Euro (EUR) - Reais (BRL)) applied will be the one of the Banco de Portugal for the last day of the month previous to the date of issue (please go to the following link to see the exchange rate www.bportugal.pt/en/conversor-moeda)
6. DO THE GIFT VOUCHERS HAVE A VALIDITY?
Yes, 12 months from the date it is issued. Once the validity has passed, the Gift Voucher cannot be redeemed or returned.
7. HOW DO I REDEEM A GIFT VOUCHER?
All reservations must be made at least 3 days in advance via the email email@example.com, quoting the number of the voucher. When you use the service, you must hand over the Gift Vouch
8. WHO CAN USE MY GIFT VOUCHER?
Gift Vouchers are not transferable. Only the person whose name is on the voucher can use it.
9. DO YOU NEED TO BE BOOKED IN TO A HOTEL TO BE ABLE TO USE THE VOUCHER?
You don’t need to be staying at a PortoBay hotel to use the Gift Voucher. Please remember that the service has to be booked at least 3 days in advance.
10. HOW IS THE GIFT VOUCHER DELIVERED?
It is delivered by email to the address indicated at the time of purchase. Please confirm that the recipient’s e-mail is correct when finalising the purchase.
11. CAN I SPLIT THE GIFT VOUCHER AMOUNT INTO VARIOUS TRANSACTIONS?
No, the Gift Voucher can only be used for a single transaction.
12. CAN I EXCHANGE MY GIFT VOUCHER FOR CASH?
No, the Gift Voucher cannot be converted into cash.
13. HOW CAN I RECEIVE AN INVOICE WITH A TAX NUMBER?
Please send an email with your details to firstname.lastname@example.org
14. WHAT IF I LOSE MY GIFT VOUCHER?
PortoBay Hotels & Resorts is not responsible for the loss, theft or unauthorised use of any voucher.
15. IS THERE ANOTHER WAY OF GETTING/ SENDING THE VOUCHER EXCEPT BY EMAIL?
If you want to give someone the voucher in person, we can put it in a gift envelope, but at present it is only possible to collect the voucher in person at the Vila Porto Mare resort (Madeira). To do so, after purchasing please send your voucher to your own email (and not to the person you are giving it to) and contact us via email at email@example.com so that we can let you know when you can pick up your voucher at the Vila Porto Mare.
16. AS A PRESTIGE/GOURMET MEMBER, DO I GET ANY DISCOUNT ON PURCHASING A VOUCHER?
If you have a Prestige or Gourmet card, you get something too. If you buy a voucher for €100 or more, we will give you a voucher for 10% of the amount of your purchase. Just send an email to firstname.lastname@example.org with the details of your purchase. After verifying, we will send the voucher to your email address as soon as possible.