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Updated on January 15, 2021
Given the recent evolution of the Covid-19 pandemic, the Portuguese Government has decreed mandatory general confinement in mainland Portugal as of January 15 (this measure does not apply to the island of Madeira, which has implemented specific measures: see here).
This measure constitutes a strong limitation to the movement of people and requires the closure of most hotel services, namely, restaurants, bars, spas, gyms and indoor pools. For these reasons we decided to temporarily close the following hotels:
PortoBay Marquês (temporary closure between 22 January and 12 February)
PortoBay Liberdade (temporary closure between 22 January and 12 February)
PortoBay Hotel Teatro (under renovation until March 31)
PortoBay Flores (temporary closure between 19 January and 12 February)
PortoBay Falésia (temporary closure until February 12th)
Porto Santa Maria (temporary closure between 17 January and 15 February)
In the period above all reservations made at this hotel will be transferred to the Vila Porto Mare resort or The Cliff Bay hotel, at the guest's choice.
All other PortoBay hotels, on the island of Madeira and in Brazil, remain in operation:
Les Suites at The Cliff Bay
The Cliff Bay
Vila Porto Mare (Porto Mare, Eden Mar and The Residence)
PortoBay Serra Golf
PortoBay Rio de Janeiro (Rio de Janeiro)
L'Hotel PortoBay São Paulo (São Paulo)
PortoBay Buzios (Buzios)
We have adjusted our cancellation policy to offer our direct guests the greatest possible flexibility when making cancellations or changes during this difficult planning period.
Are you making a new reservation?
In all group hotels we have rates that can be cancelled free of charge up to 48 hours before the date of arrival. Except New Year's Eve dates for all hotels and Carnival dates for PortoBay Rio de Janeiro and PortoBay Búzios hotels.
Payment during your stay
For most of our rates and packages, you can only pay during your stay.
If you have any questions regarding your direct booking, you can contact our reservations department at:
L’Hotel PortoBay São Paulo: Phone: +55 11 2183-0500; email: firstname.lastname@example.org
If you have booked through an intermediary - tour operator, airline, Online Travel Agent - please contact your travel agent.