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FREE CANCELLATION
18.05.2020

Covid-19 Information

REOPENING OF THE HOTELS

#TOGETHERSOON

The situation we are experiencing around the world in the face of COVID-19 has led us to make the difficult decision to temporarily close our hotels. Closing the door has been a very tough decision for the whole PortoBay Team, but we have done it with a heightened sense of responsibility for the safety of our guests and employees. We know that we’ll be together again soon!

We are currently preparing to reopen several hotels. We do this by evaluating the health conditions of each destination and the respective origin markets:

 

Algarve | PortoBay Falésia » 9th June

Lisbon | PortoBay Liberdade » 1st July

Porto | PortoBay Flores » 1st July

Madeira | Les Suites at The Cliff Bay » 4th July

Madeira | The Cliff Bay » 4th July

Madeira | Porto Mare » 4th July

Madeira | The Residence » 4th July

Madeira | Eden Mar » 4th July

 

Due to its low exposure to the pandemic, the island of Madeira has implemented special security measures to receive tourists. Read more here.


If you would like to receive notification of reopening dates of the other hotels, please submit your contact details in the form below.

Receive notification

HEALTH AND SAFETY PROTOCOL

#TOGETHERWECARE

 

It is the PortoBay Group's top priority to protect and ensure the safety and well-being of it’s guests, customers, and colleagues. And our high standards of hygiene and cleanliness throughout our hotels have been widely recognised by our guests. In 2019, the GRI (Global Reputation Index, Review Pro) for PortoBay Hotels & Resorts was 92%, a result of 12,843 reviews, and amongst the various criteria evaluated, Cleanliness and Hygiene scored the highest at 95%.

We have created our “Together We Care” protocol – this is a representative adaptation of leading regional, national, and international health directives, and coincides with our ever present mission at PortoBay: to provide a memorable experience for each and all our guests.

Get to know the protocol here.

TOTAL FLEXIBILITY

We have adjusted our cancellation policy to offer our direct guests the greatest possible flexibility when making cancellations or changes during this difficult planning period.


Are you making a new reservation?

All new reservations for future dates can be cancelled free of charge up to 48 hours before the arrival date at all group hotels. Except New Year's Eve dates for all hotels and Carnival dates for PortoBay Rio de Janeiro and PortoBay Búzios hotels.


Do you have a reservation?

If you intend to cancel an individual reservation (made directly with us) with a more restrictive rate for arrivals until 31 May 2020, we will refund the amounts paid in advance. For reservations already made with arrival dates from 1 June, we will allow you to change your arrival date until 30 June, 2021 for hotels in Portugal and until 24 December, 2020 for hotels in Brazil.


Customer Support

If you have any questions regarding your direct booking, you can contact our reservations department at:


PortoBay hotels in Portugal: adjusted opening hours (week days from 9am to 1pm)
Phone: +351 291 708 760; email: reservations@portobay.pt  


PortoBay Rio de Janeiro hotel: Phone: +55 21 2546 8070; email: hotel@portobay.com.br 


L’Hotel PortoBay São Paulo: Phone: +55 11 2183-0500; email: recepcaosp@portobay.com.br


PortoBay Buzios hotel: Phone: +55 22 2623 2823; email: buzios@portobay.com.br  

If you have booked through an intermediary - tour operator, airline, Online Travel Agent - please contact your travel agent.

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