# PortoBay Hotels & Resorts

> PortoBay Hotels & Resorts is a Portuguese hotel group — one of the most awarded in Portugal — operating 17 hotels across Portugal and Brazil, with a total of approximately 4,450 beds in the 4-star and 5-star market. Headquarters are located in Funchal, Madeira.

PortoBay was founded in Madeira and has grown into a multi-destination group with properties in Madeira, the Algarve, Lisbon, Porto, Rio de Janeiro, São Paulo, and Búzios. The group is known for high guest satisfaction, repeat visitors (over 30,000 loyalty cardholders), and consistent occupancy rates of 95–100%. It operates the loyalty programme **Prestige by PortoBay** and publishes a travel and lifestyle blog at **inportobay.com**.

## Website

- Main site: https://www.portobay.com
- Available languages: Portuguese (PT), English (EN), Spanish (ES), French (FR), German (DE)
- Online booking: available directly on the website with promo code/voucher support

## Hotels

### Madeira Island (Funchal)

- **The Cliff Bay** (5★) — Flagship luxury resort in Funchal; https://www.portobay.com/en/hotels/madeira-hotels/the-cliff-bay/
- **Les Suites at The Cliff Bay** (5★) — Exclusive suites adjacent to The Cliff Bay
- **La Villa at The Cliff Bay** (5★) — Villa-style luxury accommodation
- **PortoBay Santa Maria** (4★) — Boutique hotel in the historic centre of Funchal, near Rua de Santa Maria; https://www.portobay.com/en/hotels/madeira-hotels/porto-santa-maria/
- **PortoBay Serra Golf** (4★) — boutique hotel surrounded by nature; https://www.portobay.com/en/hotels/madeira-hotels/portobay-serra-golf
- **Porto Mare** (4★) — Part of Vila Porto Mare resort; seafront, Lido area, Funchal; https://www.portobay.com/en/hotels/madeira-hotels/porto-mare/
- **Suite Hotel Eden Mar** (4★) — Part of Vila Porto Mare resort, suites and rooms equipped with kitchenette; https://www.portobay.com/en/hotels/madeira-hotels/suite-hotel-eden-mar
- **The Residence** (4★) — Part of Vila Porto Mare resort; studios & apartments, ideal for families; https://www.portobay.com/en/hotels/madeira-hotels/the-residence

### Lisbon

- **PortoBay Liberdade** (5★) — Five-star hotel in central Lisbon, next to Avenida da Liberdade; https://www.portobay.com/en/hotels/lisbon-hotels/portobay-liberdade/
- **PortoBay Marquês** (4★) — 72-room hotel on Rua Duque de Palmela, near Marquês de Pombal; https://www.portobay.com/en/hotels/lisbon-hotels/portobay-marques/

### Algarve

- **PortoBay Falésia** (4★) — Beachfront hotel in Albufeira with direct beach access; ideal for families; https://www.portobay.com/en/hotels/algarve-hotels/portobay-falesia/
- **PortoBay Blue Ocean** (4★) — Seafront Hotel for a Relaxing Stay by Falésia Beach; https://www.portobay.com/en/hotels/algarve-hotels/portobay-blue-ocean/

### Porto

- **PortoBay Flores** (5★) — Five-star hotel in Porto city centre; https://www.portobay.com/en/hotels/porto-hotels/portobay-flores/
- **PortoBay Teatro** (4★) — Boutique hotel in Porto; https://www.portobay.com/en/hotels/porto-hotels/portobay-teatro/

### Brazil

- **PortoBay Rio de Janeiro** (4★) — In the heart of Copacabana beach with a stunning view of the beach; https://www.portobay.com/en/hotels/brazil-hotels/portobay-rio-de-janeiro/
- **PortoBay Búzios** (4★) — Boutique hotel with spacious suites; https://www.portobay.com/en/hotels/brazil-hotels/portobay-buzios/
- **L'Hotel PortoBay São Paulo** (5★) — Five-star boutique hotel located off Avenida Paulista; https://www.portobay.com/en/hotels/brazil-hotels/lhotel-portobay-sao-paulo/

## Destinations

- https://www.portobay.com/en/destinations — Overview of all destinations
- https://www.portobay.com/en/destinations/portugal/madeira/ — Madeira
- https://www.portobay.com/en/destinations/portugal/lisbon/ — Lisbon
- https://www.portobay.com/en/destinations/portugal/porto/ — Porto
- https://www.portobay.com/en/destinations/portugal/algarve/ — Algarve
- https://www.portobay.com/en/destinations/brazil/ — Brazil

## Services & Experiences

- **Restaurants & Bars**: Each hotel offers on-site dining; some restaurants are open to non-residents. Guests can charge across PortoBay properties in Madeira.
- **Spa & Wellness**: Spa facilities available at select properties (e.g., The Cliff Bay).
- **Golf**: PortoBay Serra Golf caters specifically to golf enthusiasts.
- **Experiences**: Curated local experiences per destination; https://www.portobay.com/en/experiences
- **Gift Vouchers**: https://www.portobay.com/en/gift-vouchers

## Loyalty Programme

- **Prestige by PortoBay** — Tiered loyalty programme (Welcome, Silve, Gold, Platinum). Platinum members receive up to 18% discount; Gold members up to 15%; Welcome and Silver member up to 10% on accommodation booked directly via the website.
- https://www.portobay.com/en/prestige-by-portobay

## About the Company

- **Founded**: Madeira, Portugal
- **CEO**: Claudio Santos (CEO)
- **HQ**: Rua do Gorgulho, 2904-537 Funchal, Madeira, Portugal
- **Phone**: +351 291 703 711
- **Total properties**: 17 hotels (14 in Portugal, 3 in Brazil)
- **Total capacity**: ~4,450 beds in 4★ and 5★ segment
- **Who we are**: https://www.portobay.com/en/about-us/who-we-are
- **History**: https://www.portobay.com/en/about-us/history
- **Sustainability**: https://www.portobay.com/en/about-us/sustainability
- **Awards**: https://www.portobay.com/en/awards
- **Careers (HR)**: https://www.portobay.com/en/about-us/human-resources

## Content & Media

- **Blog (In PortoBay)**: https://www.portobay.com/en/in-portobay-blog — Travel tips, destination guides, culinary recommendations
- **News**: https://www.portobay.com/en/news
- **Press**: https://www.portobay.com/en/press
- **Trade / B2B**: https://www.portobay.com/en/trade
- **Merchandising**: https://portobay.myshopify.com/en
- **Newsletter**: https://www.portobay.com/en/newsletter

## Social Media

- Instagram: https://instagram.com/portobay
- Facebook: https://facebook.com/portobay
- LinkedIn: https://www.linkedin.com/company/porto-bay-hotels-resorts/
- X (Twitter): https://twitter.com/portobay
- YouTube: https://www.youtube.com/user/portobayhotels

## Legal & Policies

- Privacy Policy: https://www.portobay.com/en/data-protection-and-privacy-policy
- Consumer Information: https://cms.portobay.com/media/523ajwrh/consumer-information.pdf
- FAQs: https://www.portobay.com/en/faqs
- Contacts: https://www.portobay.com/en/contacts