WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in begins after 2pm and Check-out is until Noon.
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FAQs
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Contact usCAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
CAN I SMOKE IN THE HOTEL?
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?
Yes. You can access it through the following link: online complaint book
CAN I BOOK DAY USE?
You cannot book Day Use.
AM I ENTITLED TO USE ALL THE RESORT'S FACILITIES?
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
I BOOKED HALF BOARD ACCOMMODATION. WHICH RESTAURANTS CAN I EAT IN?
You can dine at the Atlântida restaurant (“buffet”).
ARE THERE SPECIAL MENUS FOR CHILDREN?
Yes, Il Basilico, Varanda Bar and Med all offer menus for our younger guests.
IS THERE AN ENTERTAINMENT/ACTIVITIES PROGRAMME AT THE RESORT?
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
I HAVE RENTED A CAR. WHERE CAN I PARK IT?
You may park in the Vila Porto Mare garages/parks. Subject to availability.
DO I NEED TO BRING TOWELS FOR THE POOL/BEACH?
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?
Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts.
AND IF I AM A GOLD MEMBER?
If you are a gold member there are even more benefits...15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and PortoBay merchandising, 5% discount off the Prestige Package, mineral water in the room every day
IF I DO AN EARLY CHECK-OUT HOW CAN I HAVE BREAKFAST?
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
HOW CAN I BUY A TIME-SHARE AT THE RESIDENCE?
Just go to your hotel reception and ask to book a presentation of this product, or send your request to timeshare.marketing@portobay.pt
I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
DO YOU HOLD WEDDINGS AT THE HOTEL?
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
I WANT TO SPEND MY WEDDING NIGHT/HONEYMOON AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
HOW CAN I BOOK A TABLE AT IL BASÍLICO RESTAURANT?
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?
The Porto Mare Hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.
I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact the reception through portomare@portobay.pt or +351 291 703 700.
IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?
Yes, the hotel has adapted facilities.
MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?
You can store it and use the hotel facilities for the rest of the day.
DOES THE HOTEL ACCEPT PETS?
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
INTERNET ACCESS?
There is free Wi-Fi internet access throughout the hotel.
ARE THERE SPECIAL MENUS?
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
CAN CHILDREN SWIM IN THE ADULTS’ POOL?
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in begins after 2pm and Check-out is until Noon.
CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
CAN I SMOKE IN THE HOTEL?
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?
Yes. You can access it through the following link: online complaint book
CAN I BOOK DAY USE?
You cannot book Day Use.
AM I ENTITLED TO USE ALL THE RESORT'S FACILITIES?
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
I BOOKED HALF BOARD ACCOMMODATION. WHICH RESTAURANTS CAN I EAT IN?
You can dine at the Atlântida restaurant (“buffet”).
ARE THERE SPECIAL MENUS FOR CHILDREN?
Yes, Il Basilico, Varanda Bar and Med all offer menus for our younger guests.
IS THERE AN ENTERTAINMENT/ACTIVITIES PROGRAMME AT THE RESORT?
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
I HAVE RENTED A CAR. WHERE CAN I PARK IT?
You may park in the Vila Porto Mare garages/parks. Subject to availability.
DO I NEED TO BRING TOWELS FOR THE POOL/BEACH?
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?
Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts.
AND IF I AM A GOLD MEMBER?
If you are a gold member there are even more benefits...15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and PortoBay merchandising, 5% discount off the Prestige Package, mineral water in the room every day
IF I DO AN EARLY CHECK-OUT HOW CAN I HAVE BREAKFAST?
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
HOW CAN I BUY A TIME-SHARE AT THE RESIDENCE?
Just go to your hotel reception and ask to book a presentation of this product, or send your request to timeshare.marketing@portobay.pt
I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
DO YOU HOLD WEDDINGS AT THE HOTEL?
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
I WANT TO SPEND MY WEDDING NIGHT/HONEYMOON AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
HOW CAN I BOOK A TABLE AT IL BASÍLICO RESTAURANT?
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?
The Hotel Eden Mar does not have adapted rooms. If you wish to book this room type, choose the Porto Mare hotel, which is also part of the Vila Porto Mare resort. Contact our reservations department: reservations@portobay.pt or +291 708 760.
I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact the reception through edenmar@portobay.pt or +351 291 709 700.
DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?
In the Suite Hotel Eden Mar, some Junior Suites are not carpeted. If you prefer a room like this, please mention it at the time of booking. Subject to availability.
IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?
Yes, the hotel has adapted facilities.
MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?
You can store it and use the hotel facilities for the rest of the day.
INTERNET ACCESS?
There is free Wi-Fi internet access throughout the hotel.
ARE THERE SPECIAL MENUS?
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
CAN CHILDREN SWIM IN THE ADULTS’ POOL?
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in begins after 2pm and Check-out is until Noon.
CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
CAN I SMOKE IN THE HOTEL?
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?
Yes. You can access it through the following link: online complaint book
CAN I BOOK DAY USE?
You cannot book Day Use.
AM I ENTITLED TO USE ALL THE RESORT'S FACILITIES?
Yes, the facilities are available to all our guests regardless of which outlet they are staying in - Eden Mar, Porto Mare or The Residence.
I BOOKED HALF BOARD ACCOMMODATION. WHICH RESTAURANTS CAN I EAT IN?
You can dine at the Atlântida restaurant (“buffet”).
ARE THERE SPECIAL MENUS FOR CHILDREN?
Yes, Il Basilico, Varanda Bar and Med all offer menus for our younger guests.
IS THERE AN ENTERTAINMENT/ACTIVITIES PROGRAMME AT THE RESORT?
The Vila Porto Mare entertainment team always has on hand a number of leisure-sporting activities for you...Hydro-gymnastics classes, yoga and pilates, aerobics studio, fitness, tennis court, snooker, mini golf, putting green, guided tours, themed meals and others.
I HAVE RENTED A CAR. WHERE CAN I PARK IT?
You may park in the Vila Porto Mare garages/parks. Subject to availability.
DO I NEED TO BRING TOWELS FOR THE POOL/BEACH?
All the PortoBay group hotels have pool/beach towels for customers to use during their stay. You do not need to bring them.
WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?
Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the Prestige Package, access to Prestige Referral benefits, access to Prestige Partners discounts.
AND IF I AM A GOLD MEMBER?
If you are a gold member there are even more benefits...15% discount in restaurants and bars, 15% discount on accommodation at www.portobay.com, 10% discount at the Spa and PortoBay merchandising, 5% discount off the Prestige Package, mineral water in the room every day
IF I DO AN EARLY CHECK-OUT HOW CAN I HAVE BREAKFAST?
Please inform reception when you plan to have your breakfast and make your reservation. A continental breakfast will be prepared for you at the set time.
HOW CAN I BUY A TIME-SHARE AT THE RESIDENCE?
Just go to your hotel reception and ask to book a presentation of this product, or send your request to timeshare.marketing@portobay.pt
I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?
No. Customers with half-board reservations can exchange a meal from the buffet restaurant for a credit of €17 to use in an à La Carte restaurant of the Vila Porto Mare resort.
DO YOU HOLD WEDDINGS AT THE HOTEL?
Yes, the resort has spaces for holding weddings. For more information on this subject, contact carmosanto@portobay.pt
I WANT TO SPEND MY WEDDING NIGHT/HONEYMOON AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?
We recommend booking the Romantic Package. For more information contact our reservations department: reservations@portobay.pt or +351 291 708 760.
I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?
The spa is available for external guests only when booking treatments or purchasing products. Due to the high occupancy rate, external guests are not allowed to use the swimming pool, sauna and steam bath facilities.
HOW CAN I BOOK A TABLE AT IL BASÍLICO RESTAURANT?
You can book directly through the website or through our direct contact: t. +351 291 708 708 . ilbasilico@portobay.pt
ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?
The Residence's T1 and T2 apartments have a shower base. To book a fully adapted room, choose the Porto Mare hotel, also part of the Vila Porto Mare resort.
I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?
You can offer spa services, dinners, parties, extreme sports, tours, transport rental, tickets for events or activities, etc ... Contact reception through recep.residence@portobay.pt or +351 291 708 700.
DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?
All rooms at The Residence have carpeted floors. In T1 and T2 apartments, the living room does not have carpet.
IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?
Yes, the hotel has adapted facilities.
MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?
You can store it and use the hotel facilities for the rest of the day.
DOES THE HOTEL ACCEPT PETS?
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
INTERNET ACCESS?
There is free Wi-Fi internet access throughout the hotel.
ARE THERE SPECIAL MENUS?
Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.
CAN CHILDREN SWIM IN THE ADULTS’ POOL?
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
