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WHAT ARE THE ADVANTAGES OF BEING A PRESTIGE BY PORTOBAY MEMBER?

The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?

Yes. You can access it through the following link: online complaint book

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

I RENTED A CAR. WHERE CAN I PARK IT ?

You can park your vehicle in the hotel's garage. Parking is limited to vehicle size. Fee: €15/day.
There is a public parking just 200m from the hotel.

IS THERE PUBLIC TRANSPORT BY THE HOTEL ?

Yes. The Marquês de Pombal metro station is just 100 metres from the hotel. There are also various buses that run up and down Avenida da Liberdade to different points in the city.

CAN I BOOK DAY USE?

Yes, it is possible. Contact the reception through portobaymarques@portobay.pt or +351 210 032 700.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

The closest metro stations to the hotel are Avenida and Marquês de Pombal. If you are travelling by train, the nearest stations are Rossio or Santa Apolónia, depending on your destination.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact the reception through portobaymarques@portobay.pt or +351 210 032 700

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

Some rooms at PortoBay Marquês hotel have no carpeting. If you prefer a room like this, please mention it at the time of booking. Subject to availability.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.

IS THE CITY TAX INCLUDED IN THE VALUE OF THE RESERVATION?

City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest (for guests over 13 years), up to a maximum of 7 nights will be applicable.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

IS THE CITY TAX INCLUDED IN THE VALUE OF THE RESERVATION?

City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest (for guests over 13 years), up to a maximum of 7 nights will be applicable.

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