IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?
Yes, the hotel has adapted facilities.
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FAQs
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Contact usMY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?
You can store it and use the hotel facilities for the rest of the day.
DOES THE HOTEL ACCEPT PETS?
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in begins after 3 pm and Check-out is until 12 pm.
CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?
Yes. If you are not yet in the hotel please contact reservassp@portobay.com.br. If you are already at the hotel contact the reception.
I WANT TO ORGANISE AN EVENT AT THE HOTEL. WHO SHOULD I CONTACT?
You can contact us by phone: + 55 11 2183 0520 or by email: eventossp@portobay.com.br
HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL?
Via the website at www.portobay.com or by the following contacts: tel. + 55 11 2183-0541 . reservassp@portobay.com.br You can also use our free-phone service Click2call.
CAN I SMOKE IN THE HOTEL?
In compliance with Brazilian law it is forbidden to smoke in social areas. You may smoke in the outdoor areas and in smoking rooms.
WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?
Prestige members can enjoy the following benefits: 10% discount off the room rates at www.portobay.com, 10% discount in restaurants and bars, 10% discount on social events at the hotel (new year's eve, carnival etc.), welcome drink voucher (national drink), mineral water in the apartment on the first night, access to discounts for prestige club partners.
AND IF I AM A GOLD MEMBER?
If you are a Prestige Gold member there are even more benefits... 15% discount off room rates at www.portobay.com, 15% discount in restaurants and bars, 15% discount on hotel social events (new year's eve, carnival, etc), priority booking,welcome VIP treats on arrival (fruit or petit fours), welcome drink on arrival, mineral water in the apartment every day, early check-in and late check-out.
ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?
Yes, rooms designed for people with reduced mobility have showers with height and incline adjustments.
I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?
In addition to the usual services such as roses and in-room breakfast, personalised services can also be catered for. Please consult the hotel concierge.
I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?
Yes, there are Day Spa options that can be consulted through our reservations department.
CAN I BOOK DAY USE?
Yes, through our reservations department.
I WORK IN DIGITAL MEDIA AND WOULD LIKE TO FORM A PARTNERSHIP WITH THE HOTEL. WHO CAN I CONTACT?
Our reservations department, by phone +55 11 2183-0543 or e-mail reservassp@portobay.com
I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?
We offer the Romance Experience and Celebration options.
DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?
Yes, we have some Executive Apartment and Luxury Suite options without carpets. No Junior Suites are carpeted.
DO YOU HOLD WEDDINGS AT THE HOTEL?
Yes, the hotel has facilities for holding private weddings. Our events department can be consulted by phone on +55 11 2183-0520 or e-mail eventossp@portobay.com.br.
WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?
Trianon-MASP Metro Station, Line 2 - Green. 300 m away.
CAN CHILDREN SWIM IN THE ADULTS’ POOL?
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
