The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
Check-in begins after 3 pm and Check-out is until 12 pm.
Yes. If you are not yet in the hotel please contact reservassp@portobay.com.br. If you are already at the hotel contact the reception.
You can contact us by phone: + 55 11 2183 0520 or by email: eventossp@portobay.com.br
Via the website at www.portobay.com or by the following contacts: tel. + 55 11 2183-0541 . reservassp@portobay.com.br You can also use our free-phone service Click2call.
In compliance with Brazilian law it is forbidden to smoke in social areas. You may smoke in the outdoor areas and in smoking rooms.
Yes, rooms designed for people with reduced mobility have showers with height and incline adjustments.
In addition to the usual services such as roses and in-room breakfast, personalised services can also be catered for. Please consult the hotel concierge.
Yes, there are Day Spa options that can be consulted through our reservations department.
Yes, through our reservations department.
Our reservations department, by phone +55 11 2183-0543 or e-mail reservassp@portobay.com
We offer the Romance Experience and Celebration options.
Yes, we have some Executive Apartment and Luxury Suite options without carpets. No Junior Suites are carpeted.
Yes, the hotel has facilities for holding private weddings. Our events department can be consulted by phone on +55 11 2183-0520 or e-mail eventossp@portobay.com.br.
Trianon-MASP Metro Station, Line 2 - Green. 300 m away.
For a faster and more convenient check-out, please contact the reception the day before your departure to close you room account and let our team know of your estimated departure time.
On your departure, we kindly ask that you leave your room key in the designated drop box at the reception desk.
Please Note: Any consumables made after closing the room account must be paid at the time of consumption.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
