IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?
Yes, the hotel has adapted facilities.
Yes, the hotel has adapted facilities.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
Check-in begins after 3 pm and Check-out is until 12 pm.
Yes. If you are not yet in the hotel please contact reservassp@portobay.com.br. If you are already at the hotel contact the reception.
You can contact us by phone: + 55 11 2183 0520 or by email: eventossp@portobay.com.br
Via the website at www.portobay.com or by the following contacts: tel. + 55 11 2183-0541 . reservassp@portobay.com.br You can also use our free-phone service Click2call.
In compliance with Brazilian law it is forbidden to smoke in social areas. You may smoke in the outdoor areas and in smoking rooms.
Prestige members can enjoy the following benefits: 10% discount off the room rates at www.portobay.com, 10% discount in restaurants and bars, 10% discount on social events at the hotel (new year's eve, carnival etc.), welcome drink voucher (national drink), mineral water in the apartment on the first night, access to discounts for prestige club partners.
If you are a Prestige Gold member there are even more benefits... 15% discount off room rates at www.portobay.com, 15% discount in restaurants and bars, 15% discount on hotel social events (new year's eve, carnival, etc), priority booking,welcome VIP treats on arrival (fruit or petit fours), welcome drink on arrival, mineral water in the apartment every day, early check-in and late check-out.
Yes, rooms designed for people with reduced mobility have showers with height and incline adjustments.
In addition to the usual services such as roses and in-room breakfast, personalised services can also be catered for. Please consult the hotel concierge.
Yes, there are Day Spa options that can be consulted through our reservations department.
Yes, through our reservations department.
Our reservations department, by phone +55 11 2183-0543 or e-mail reservassp@portobay.com
We offer the Romance Experience and Celebration options.
Yes, we have some Executive Apartment and Luxury Suite options without carpets. No Junior Suites are carpeted.
Yes, the hotel has facilities for holding private weddings. Our events department can be consulted by phone on +55 11 2183-0520 or e-mail eventossp@portobay.com.br.
Trianon-MASP Metro Station, Line 2 - Green. 300 m away.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.