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WHAT ARE THE ADVANTAGES OF BEING A PRESTIGE BY PORTOBAY MEMBER?

The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?

Yes. You can access it through the following link: online complaint book

WHAT KIND OF ACTIVITIES CAN I FIND AT THE HOTEL?

Apart from live music, you can join activities led by our animation team throughout the whole summer. Make the most of your time to go for a walk or do some gymnastics.

I AM TRAVELLING WITH CHILDREN. IS THE HOTEL SUITABLE FOR THEM?

Yes. We have 3 areas specifically for kids: a playroom, a playground, and a kids swimming pool. Moreover, our entertainment team also frequently organises kid friendly activities such as mini disco's. We can also arrange a babysitting service, which is available with advanced reservation. In light of the current Covid-19 pandemic, some kids entertainment activities have been temporarily suspended.

HOW CAN I GO TO THE BEACH?

You can access the beach directly from the hotel. To the left of the pool (when facing the sea), close to the putting green area, you will find steps that leads down to the Falésia beach.

I HIRED A CAR. WHERE CAN I PARK IT?

You can park your car in the outside car park free of charge (subject to availability).

ARE THE ROOMS FOR PEOPLE WITH REDUCED MOBILITY EQUIPPED WITH SHOWERS?

Yes, all rooms adapted for people with reduced mobility have a shower.

DOES THE HOTEL PORTOBAY FALÉSIA HAVE BEACH ACCESS FOR PEOPLE WITH REDUCED MOBILITY?

No. Direct access from the hotel to Falésia Beach is via some steps.

IS THERE PUBLIC TRANSPORT FROM THIS HOTEL TO VILAMOURA?

The nearest bus stop is located on the main street of Olhos de Água, a 10-minute walk from the hotel.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

There are various items that can be placed in the room, such as flowers, birthday cake, sparkling wine and more. All requests must be reserved in advance at the reception or by email falesia@portobay.pt.

HOW OFTEN ARE THE TOWELS CHANGED IN THE ROOM?

The towels are changed daily upon room cleaning, except on the day of check-out. In the case of a new exchange, please contact the reception through number 9 of your room phone.

I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

Pour toute information sur les forfaits spéciaux, contactez notre département de réservations : reservations@portobay.pt ou +351 291 708 760.

CAN I BOOK DAY USE?

Yes, for an additional fee. Get all the information on the reception or by email falesia@portobay.pt.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

All rooms at PortoBay Falésia have carpeted floors.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, depending on the capacity and availability of the Hotel. To organise and receive information about special events, please contact us through groups@portobay.pt.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

The nearest train station is located at Albufeira-Ferreiras, approximately 15 minutes drive from the hotel.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in is from 2:00 p.m. and check-out until 12:00 p.m.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children may swim in the adult pool is accompanied by a responsible adult. However, we do have the children's pool conveniently located next to the adult pool.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes, every day, including Saturday and Sunday. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW TO GET TO THE HOTEL?

We offer a transfer service every day for a fixed price. If you are not yet staying, contact reservations@portobay.pt. If you are already at the hotel, contact the reception.

IS THE CITY TAX INCLUDED IN THE VALUE OF THE RESERVATION?

City taxes not included: a City Tax of 2€ per night/per guest aged 13 or over, up to a maximum of 7 nights will be applicable. This city tax will only be charged for stays between April and October.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

SPA treatments are available to people not staying at the hotel. However, the indoor pool, sauna and Turkish bath are for the exclusive use of hotel guests.

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