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DO THE HOTELS OF THE PORTOBAY GROUP HAVE A HYGIENE AND SAFETY PROTOCOL?

Yes, we guarantee your maximum security during your stay. Learn everything here.

I'M GOING TO TRAVEL TO MADEIRA, WHICH MEASURES ARE BEING APPLIED?

Madeira Island has implemented special security measures. Find out what you can count on here.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?

Yes. You can access it through the following link: online complaint book

CAN I BOOK DAY USE?

You cannot book Day Use.

I AM TRAVELLING WITH CHILDREN. IS THE HOTEL PREPARED TO RECEIVE THEM?

Yes. There is an indoor space know as “Kindergarten”, where children can play and, at the sea level, there is also a “Playground” near the children’s pool. During celebrations, such as Christmas and Easter, the hotel prepares a small activity program. We also provide Babysitting service. The Spa of the hotel offers some treatments for children, babies and teenagers, it is mandatory to supervise children.

I HIRED A CAR. WHERE CAN I PARK IT?

You can park it, free of charge, in the hotel's park.

ARE THERE SPECIAL MENUS FOR CHILDREN?

Yes, in The Rose Garden, in The Blue Lagoon restaurants and in Le Cliff Bar. There is also a section dedicated to children's meals in the 24h room service menu.

ARE THERE OTHER SPECIAL MENUS?

For any other type of special menus (vegetarian, gluten free etc.) during your stay please contact info@cliffbay.com. You can find a selection of vegetarian dishes on the room service menu.

WHERE CAN I SEE BIG SPORTING EVENTS?

We have an HD TV in the Navigator's Lounge where you can see the most important sports even.

WHAT DOES THE CLIFF BAY OFFER PRESTIGE MEMBERS?

10% discount in restaurants and bars, welcome drink, mineral water in your room daily, seasonal fruit daily in your room, slippers, flowers on arrival, free tennis and free sauna. You can get discounts with dozens of partners with your card . .. You can reserve The Prestige Package and benefit from the Prestige Referral Program, or even obtain a 10% discount on all rates at www.portobay.com.

AND FOR PRESTIGE GOLD HOLDERS?

The benefits increase !! 15% discount in restaurants and bars, 10% discount in Spa and PortoBay merchandising, mineral water in your room daily, 5% discount on the Prestige Package and a 15% discount on every rates at www.portobay.com.

I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?

No. Half-board is valid for The Cliff Bay buffet restaurant. Half-board customers can exchange meals at the Buffet restaurant for €30 credit at the Il Gallo d'Oro restaurant, also at the hotel.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

All rooms at The Cliff Bay have a shower base. To book a fully adapted room with a walk-in shower, please contact our reservations department at reservations@portobay.pt or +351 291 708 760.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer different services, from SPA, dinners, flowers, wine, champagne, etc ... Contact the reception through cliffbay@portobay.pt or +351 291 707 700.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

Yes, on reservation. For more details, prices and conditions: cliffbay@portobay.pt

I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

We recommend the Romantic Package, available on our website. For special requests, please contact the reservations department through reservations@portobay.pt.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

All guest rooms at The Cliff Bay Hotel have carpeted floors.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, the hotel has rooms which are used to celebrate weddings. For more information on this subject, contact groups@portobay.pt

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

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