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DO THE HOTELS OF THE PORTOBAY GROUP HAVE A HYGIENE AND SAFETY PROTOCOL?

Yes, we guarantee your maximum security during your stay. Learn everything here.

I WANT TO ORGANISE AN EVENT AT THE HOTEL. WHO SHOULD I CONTACT?

You can contact us by phone: + 55 21 2546 8040 or by email: eventos@portobay.com.br

I HAVED A HIRED CAR. WHERE CAN I PARK IT?

The Hotel does not have private parking. Guest' cars can be parked on the road provided that there is space. The Hotel does not accept responsibility for any damage caused.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount off the room rates at www.portobay.com, 10% discount in restaurants and bars, 10% discount off social events at the hotel (new year's eve, carnival etc.), welcome drink voucher (national drink), mineral water in the apartment on the first night, access to discounts for prestige club partners.

AND IF I AM GOLD MEMBER?

If you are a Prestige Gold member there are even more benefits . .. 15% discount off room rates at www.portobay.com, 15% discount in restaurants and bars, 15% discount off hotel social events (new year's eve, carnival etc.), priority booking, VIP welcome on arrival (fruit or petit fours), welcome drink on arrival, mineral water in the apartment every day, luggage storage service between hotel stays , 1 ironing service per stay (1 item of clothing), early check-in and late check-out.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

For special requests please contact Guest Relations by email at guestrelations@portobay.com.br or +55 21 2546 8070.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

The PortoBay Rio de Janeiro SPA is for the exclusive use of hotel guests.

I WORK IN DIGITAL MEDIA AND WOULD LIKE TO FORM A PARTNERSHIP WITH THE HOTEL. WHO CAN I CONTACT?

You can send an email with a partnership proposal to guestrelations@portobay.com.br or contact us on +55 21 2546 8070.

I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?

For more information about wedding night packages, please contact our Reservations department: reservas@portobay.com.br or +55 21 2546 8010.

DO YOU HOLD WEDDINGS AT THE HOTEL?

Yes, the hotel has facilities for holding private weddings. Our events department can be consulted by phone on +55 11 21 2546 8040 or e-mail eventos@portobay.com.br.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

The closest subway station to the hotel PortoBay Rio de Janeiro is Cardeal Arcoverde.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2 p.m. and Check-out is until 12 Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not arrived yet please contact reservas@portobay.com.br. If you are already at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL?

Via the website at www.portobay.com or by contacting us at: +55 21 2546 8000 . reservas@portobay.com.br
You can also use our free-phone service Click2call.
If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Brazilian law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

The hotel apartments do not have carpets.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

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