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DO THE HOTELS OF THE PORTOBAY GROUP HAVE A HYGIENE AND SAFETY PROTOCOL?

Yes, we guarantee your maximum security during your stay. Learn everything here.

I'M GOING TO TRAVEL TO PORTUGAL (MAINLAND), WHICH MEASURES ARE BEING APPLIED?

The Portuguese government has been taking all the necessary public health measures to protect the entire population. Learn the latest measurements here.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?

Yes. You can access it through the following link: online complaint book

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

IS THERE PUBLIC TRANSPORT BY THE HOTEL?

Yes. The São Bento metro and railway station is just 200 metres from the hotel. There are also various buses that run up and down Avenida dos Aliados to different points in the city.

IS THE CITY TAX INCLUDED IN THE VALUE OF THE RESERVATION?

City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest (for guests over 13 years), up to a maximum of 7 nights will be applicable.

I WANT TO ORGANISE AN EVENT AT THE HOTEL. WHO SHOULD I CONTACT?

You can contact us by phone: +351 220 409 620 or by email: groups_porto@portobay.pt (please indicate the name of the hotel for which you would like to receive information)

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates available at www.portobay.com, welcome drink, mineral water in the room daily, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the advantages of Prestige Friends.

AND IF I AM A GOLD MEMBER?

If you are a Prestige Gold member you get even more advantages... 15% discount in restaurants and bars, 15% discount on room rates available at www.portobay.com.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact hotelteatro@portobay.pt

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

No. All rooms at the PortoBay Hotel Teatro hotel have carpeted floors.

ARE THERE SPECIAL MENUS?

Yes. Please contact us in advance by email at hotelteatro@portobay.pt or directly at reception and/or restaurant.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking.

DO THE HOTELS OF THE PORTOBAY GROUP HAVE A HYGIENE AND SAFETY PROTOCOL?

Yes, we guarantee your maximum security during your stay. Learn everything here.

I'M GOING TO TRAVEL TO PORTUGAL (MAINLAND), WHICH MEASURES ARE BEING APPLIED?

The Portuguese government has been taking all the necessary public health measures to protect the entire population. Learn the latest measurements here.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?

Yes. You can access it through the following link: online complaint book

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

Yes, the hotel has adapted facilities.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

ARE THERE SPECIAL MENUS?

Yes. We have special vegetarian and gluten free menus. Please inform reception and/or the restaurants beforehand.

ARE THE ROOMS EQUIPPED WITH SHOWERS FOR PEOPLE WITH REDUCED MOBILITY?

The hotel has rooms adapted for people with reduced mobility which are equipped with showers. If you wish to book this room type, please contact our reservations department: reservations@portobay.pt or +291 708 760.

I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?

SPA treatments are available to people not staying at the hotel. However, the indoor pool, sauna and Turkish bath are for the exclusive use of hotel guests.

IS THE CITY TAX INCLUDED IN THE VALUE OF THE RESERVATION?

City taxes not included: according to the regulation of the Lisbon and Porto Municipalities, a City Tax of 2€ per night/per guest (for guests over 13 years), up to a maximum of 7 nights will be applicable.

I WANT TO ORGANISE AN EVENT AT THE HOTEL. WHO SHOULD I CONTACT?

You can contact us by phone: +351 220 409 620 or by email: groups_porto@portobay.pt (please indicate the name of the hotel for which you would like to receive information)

HOW DO I GET TO THE HOTEL?

The hotel is on a pedestrianised street, so access to the entrance is only by taxi and/or cars with a T (turismo) sign.
We will be happy to organise your transfer. Please contact us on: flores@portobay.pt . +351 220 047 000
If you choose a form of transport (e.g. Uber) other than the above, please ask to stop in Largo São Domingos (120 metres from the hotel).
If you are travelling with your own or a rental car, you can park in the public car park a 260 metre walk from the hotel (Parque das Cardosas, R. Trindade Coelho 16 - www.saba.pt/en/parking-porto/parking-saba-cardosas)

I RENTED A CAR. WHERE CAN I PARK IT ?

The hotel does not have parking, but there is a public car park a 260 metre walk from the hotel (Parque das Cardosas, R. Trindade Coelho 16 - www.saba.pt/en/parking-porto/parking-saba-cardosas).

IS THERE PUBLIC TRANSPORT BY THE HOTEL?

Yes. The São Bento metro and railway station are 350 metres from the hotel. There are also buses, with a stop in Rua Mouzinho da Silveira, just 100 metres from the hotel.

IS THERE A SWIMMING POOL IN THE HOTEL?

Yes, there is an indoor pool in the hotel. Towels for use in the pool can be collected at the SPA.

IS THERE A GYM IN THE HOTEL?

Yes, the hotel has a gym. Ask for information at Reception or with Guest Relations.

IF I CHECK-OUT EARLY CAN I HAVE BREAKFAST?

Yes. Contact Reception one day in advance and make your reservation by 9.30 pm.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer different services, from dinners, flowers, petit fours, champagne, etc ... Contact flores@portobay.pt or guestrelations-pbfl@portobay.pt

CAN I BOOK DAY USE?

Yes, it is possible. Contact the reception through flores@portobay.pt or +351 220 047 000.

WHAT IS THE NEAREST METRO/TRAIN STATION TO THE HOTEL?

The nearest metro/train station is São Bento, only 350 metres away.
Contact Reception or Guest Relations for further information on all public transport in the city.

COMPUTER EQUIPMENT?

The hotel also has a computer available. To print documents, please contact Reception or Guest Relations.

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

No. All rooms at the hotel have carpeted floors.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates available at www.portobay.com, welcome drink, mineral water in the room daily, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to the advantages of Prestige Friends.

AND IF I AM A GOLD MEMBER?

If you are a Prestige Gold member you get even more advantages... 15% discount in restaurants and bars, 15% discount on room rates available at www.portobay.com.

Still need help?

Contact us
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