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DO THE HOTELS OF THE PORTOBAY GROUP HAVE A HYGIENE AND SAFETY PROTOCOL?

Yes, we guarantee your maximum security during your stay. Learn everything here.

I'M GOING TO TRAVEL TO MADEIRA, WHICH MEASURES ARE BEING APPLIED?

Madeira Island has implemented special security measures. Find out what you can count on here.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in begins after 2pm and Check-out is until Noon.

CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?

Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.

HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL ?

You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.

CAN I SMOKE IN THE HOTEL?

In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.

CAN I PAY IN CASH FOR MEALS AND DRINKS TAKEN IN THE HOTEL RESTAURANTS AND BARS, OR IS THE AMOUNT CHARGED TO MY ROOM BILL?

You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.

ARE DRONES PERMITTED FOR USE IN THE HOTEL'S OUTDOOR AREAS?

No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.

DOES THE HOTEL PROVIDE ONLINE COMPLAINT BOOK?

Yes. You can access it through the following link: online complaint book

CAN I BOOK DAY USE?

You cannot book Day Use.

WHAT FACILITIES CAN I USE ?

In addition to the amenities of the hotel PortoBay Serra Golf, its guests can also use the facilities of the resort Vila Porto Mare, in Funchal.

IF I CHECK-OUT REALLY EARLY CAN I HAVE BREAKFAST?

Yes. Contact reception giving one day's notice.

I AM A VEGETARIAN. DO YOU THINK THAT YOUR KITCHEN STAFF WILL BE ABLE TO MEET MY NEEDS?

Yes. For this and other special menus inform the reception beforehand.

DO YOU HAVE SPECIAL MEALS FOR CHILDREN?

Yes. Contact the reception beforehand.

I HAVE GOLF EQUIPMENT, WHERE CAN I KEEP IT?

At the hotel entrance, by the car park, there's a special place set aside to keep your golf and other equipment.

WHAT'S THE NEAREST ACCESS TO THE SEA?

There's a public beach with golden sand just 10 minutes by car from Santo da Serra, at Machico. For more information, contact the reception.

WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?

Prestige members can enjoy the following benefits: 10% discount in restaurants and bars, 10% discount on room rates at www.portobay.com, welcome drink, mineral water in the room on arrival, a fruit basket in the room on arrival, tray of teas and coffee in the room on arrival, access to Prestige Package advantages, access to Prestige Referral benefits, access to Prestige Partners discounts

I MADE A HALF-BOARD BOOKING. CAN I HAVE DINNER IN THE RESTAURANT BUFFET OF OTHER PORTOBAY HOTELS?

Yes. Guests at the PortoBay Serra Golf hotel with a Half-Board reservation can dine in the Atlântida buffet restaurant at the Vila Porto Mare resort in Funchal.

IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY ?

No, the hotel does not have adapted facilities.

I WANT TO PLAN A SURPRISE FOR SOMEONE WHO IS STAYING IN THE HOTEL. WHAT SERVICES DO YOU OFFER AND HOW CAN I BOOK THEM?

You can offer various services, from dinner, flowers, sparkling wine, etc ... Contact the reception via serragolf@portobay.pt

DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?

With the exception of the Superior Room, all rooms at PortoBay Serra Golf have carpeted floors.

IS THE CITY TAX INCLUDED IN THE VALUE OF THE RESERVATION?

City taxes not included: according to the regulation of the Santa Cruz Municipality, a City Tax of 1€ per night/per guest (for guests over 18 years), up to a maximum of 5 nights will be applicable.

DOES THE HOTEL HAVE A PARKING PLACE?

The hotel offers free outdoor parking.

MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?

You can store it and use the hotel facilities for the rest of the day.

DOES THE HOTEL ACCEPT PETS?

The hotel does not accept pets.

INTERNET ACCESS?

There is free Wi-Fi internet access throughout the hotel.

CAN CHILDREN SWIM IN THE ADULTS’ POOL?

Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.

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