The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
Yes. If you have not arrived yet contact buzios@portobay.com.br. If you are already at the hotel contact the reception.
You can park your car right by the hotel entrance at no extra cost.
No, the hotel does not have adapted facilities.
The PortoBay Búzios SPA is for the exclusive use of hotel guests.
The PortoBay Búzios hotel has special packages for hosting couples. See our website for the Romantic Getaway and Romantic Gazebo packages. For additional requests contact buzios@portobay.com.br.
No weddings or other major events are held at the PortoBay Búzios hotel.
For a faster and more convenient check-out, please contact the reception the day before your departure to close you room account and let our team know of your estimated departure time.
On your departure, we kindly ask that you leave your room key in the designated drop box at the reception desk.
Please Note: Any consumables made after closing the room account must be paid at the time of consumption.
Check-in begins after 2 p.m. and Check-out is until 12 Noon.
Yes. If you have not arrived yet please contact reservas@portobay.com.br. If you are already at the hotel contact the reception.
Via the website at www.portobay.com or by contacting us at: +55 21 2546 8000 . reservas@portobay.com.br
You can also use our free-phone service Click2call.
If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.
In compliance with Brazilian law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
It is not possible to reserve Day Use.
The hotel apartments do not have carpets.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
