MY RETURN FLIGHT IS DELAYED. CAN I STORE LUGGAGE?
You can store it and use the hotel facilities for the rest of the day.
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FAQs
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Contact usDOES THE HOTEL ACCEPT PETS?
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
CAN YOU ORGANISE MY TRANSFER TO AND FROM THE PORTOBAY RIO INTERNACIONAL HOTEL?
Yes. If you have not arrived yet contact buzios@portobay.com.br. If you are already at the hotel contact the reception.
I HAVE A HIRED CAR. WHERE CAN I PARK IT?
You can park your car right by the hotel entrance at no extra cost.
IS THE HOTEL SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?
No, the hotel does not have adapted facilities.
WHAT PRESTIGE CLUB BENEFITS DO I HAVE AT THIS HOTEL?
Prestige members can enjoy the following benefits: 10% discount off the room rates at www.portobay.com, 10% discount in restaurants and bars, 10% discount off social events at the hotel (new year's eve, carnival etc.), welcome drink voucher (national drink), mineral water in the apartment on the first night.
AND IF I AM A GOLD MEMBER?
If you are a Prestige Gold member there are even more benefits . .. 15% discount off room rates at www.portobay.com, 15% discount in restaurants and bars, 15% discount off hotel social events (new year's eve, carnival etc.), priority booking, VIP welcome on arrival (fruit ), welcome drink on arrival, mineral water in the apartment every day, luggage storage service between hotel stays, early check-in and late check-out.
I AM NOT STAYING AT THE HOTEL, BUT I WOULD LIKE TO USE THE SPA. CAN I DO THIS?
The PortoBay Búzios SPA is for the exclusive use of hotel guests.
I WANT TO SPEND MY WEDDING NIGHT AT THE HOTEL. WHAT SPECIAL PACKAGES DO YOU OFFER?
The PortoBay Búzios hotel has special packages for hosting couples. See our website for the Romantic Getaway and Romantic Gazebo packages. For additional requests contact buzios@portobay.com.br.
DO YOU HOLD WEDDINGS AT THE HOTEL?
No weddings or other major events are held at the PortoBay Búzios hotel.
WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in begins after 2 p.m. and Check-out is until 12 Noon.
CAN YOU ORGANISE MY TRANSFER TO AND FROM THE AIRPORT?
Yes. If you have not arrived yet please contact reservas@portobay.com.br. If you are already at the hotel contact the reception.
HOW CAN I MAKE A RESERVATION DIRECTLY WITH THE HOTEL?
Via the website at www.portobay.com or by contacting us at: +55 21 2546 8000 . reservas@portobay.com.br
You can also use our free-phone service Click2call.
If you are already a member of the Prestige Club, you have a discount of up to 10% off the rates.
CAN I SMOKE IN THE HOTEL?
In compliance with Brazilian law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
CAN I BOOK DAY USE?
It is not possible to reserve Day Use.
DOES THE HOTEL HAVE ROOMS WITHOUT CARPETS?
The hotel apartments do not have carpets.
CAN CHILDREN SWIM IN THE ADULTS’ POOL?
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
