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CANCELACIÓN GRATUITA
15.01.2021

Covid-19 Information

Updated on January 15, 2021

Given the recent evolution of the Covid-19 pandemic, the Portuguese Government has decreed mandatory general confinement in mainland Portugal as of January 15 (this measure does not apply to the island of Madeira, which has implemented specific measures: see here).

 

This measure constitutes a strong limitation to the movement of people and requires the closure of most hotel services, namely, restaurants, bars, spas, gyms and indoor pools. For these reasons we decided to temporarily close the following hotels:

 

LISBON:

PortoBay Marquês (temporary closure between 22 January and 12 February)

PortoBay Liberdade (temporary closure between 22 January and 12 February)

 

PORTO:

PortoBay Hotel Teatro (under renovation until 31 March)

PortoBay Flores (temporary closure between 19 January and 12 February)

 

ALGARVE:

PortoBay Falésia (temporary closure until 12 February)

 

MADEIRA ISLAND:

Porto Santa Maria (temporary closure between 17 January and 15 February)

In the period above all reservations made at this hotel will be transferred to the Vila Porto Mare resort or The Cliff Bay hotel, at the guest's choice.

 

 

All other PortoBay hotels, on the island of Madeira and in Brazil, remain in operation:

 

MADEIRA ISLAND:

Les Suites at The Cliff Bay

The Cliff Bay

Vila Porto Mare (Porto Mare, Eden Mar and The Residence)

PortoBay Serra Golf

 

BRAZIL:

PortoBay Rio de Janeiro (Rio de Janeiro)

L'Hotel PortoBay São Paulo (São Paulo)

PortoBay Buzios (Buzios)

 

MADEIRA GUESTS

Madeira island has implemented special safety measures.

LEARN MORE

GUESTS

  • LISBON, PORTO & ALGARVE

These measures do not apply to Madeira island

LEARN MORE

Health and Safety

  • "Together We Care" Protocol

It is the PortoBay Group's top priority to protect and ensure the safety and well-being of its guests and teams.

MÁS INFORMACIÓN

SGS CERTIFICATION

  • Hotels in Portugal

PortoBay has a new partnership with SGS, a world leader in inspection, verification, testing and certification.

Learn more

TOTAL FLEXIBILITY

We have adjusted our cancellation policy to offer our direct guests the greatest possible flexibility when making cancellations or changes during this difficult planning period.


Are you making a new reservation?
In all group hotels we have rates that can be cancelled free of charge up to 48 hours before the date of arrival. Except New Year's Eve dates for all hotels and Carnival dates for PortoBay Rio de Janeiro and PortoBay Búzios hotels.

 

Payment during your stay
For most of our rates and packages, you can only pay during your stay.


Customer Support
If you have any questions regarding your direct booking, you can contact our reservations department at:


PortoBay hotels in Portugal: opening hours (monday to sunday from 9am to 6pm)
Phone: +351 291 708 760; email: reservations@portobay.pt  


PortoBay Rio de Janeiro hotel: Phone: +55 21 2546 8070; email: hotel@portobay.com.br 


L’Hotel PortoBay São Paulo: Phone: +55 11 2183-0500; email: recepcaosp@portobay.com.br


PortoBay Buzios hotel: Phone: +55 22 2623 2823; email: reservasbuzios@portobay.com.br  

If you have booked through an intermediary - tour operator, airline, Online Travel Agent - please contact your travel agent.

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