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01.08.2020

Covid-19 Information

WE ARE OPEN !!

The month of September is a milestone that will stay in the memory of the PortoBay Group. In this month, hotels in all our geographical regions re-opened: both in Portugal and Brazil.
In the words of our President and CEO, António Trindade: "Despite the many uncertainties in the market, we have taken the decision to re-open all these hotels in the conviction that it has been and will be worth making every effort to keep them in operation". It is with great pride and satisfaction that we can officially say . .. “we are OPEN FOR BUSINESS”.

Health and Safety

  • "Together We Care" Protocol

It is the PortoBay Group's top priority to protect and ensure the safety and well-being of its guests and teams.

MEER LEER

SGS CERTIFICATION

  • Hotels in Portugal

PortoBay has a new partnership with SGS, a world leader in inspection, verification, testing and certification.

Learn more

MADEIRA GUESTS

  • Special Safety Measures at Madeira Airport
  • Low exposure to the pandemic

Madeira island has implemented special safety measures.

LEARN MORE

TOTAL FLEXIBILITY

We have adjusted our cancellation policy to offer our direct guests the greatest possible flexibility when making cancellations or changes during this difficult planning period.


Are you making a new reservation?

All new reservations for future dates can be cancelled free of charge up to 48 hours before the arrival date at all group hotels. Except New Year's Eve dates for all hotels and Carnival dates for PortoBay Rio de Janeiro and PortoBay Búzios hotels.


Do you have a reservation?

For reservations already made with arrival dates from 1 June, we will allow you to change your arrival date until 30 June, 2021 for hotels in Portugal and until 24 December, 2020 for hotels in Brazil.


Customer Support

If you have any questions regarding your direct booking, you can contact our reservations department at:


PortoBay hotels in Portugal: opening hours (monday to sunday from 9am to 6pm)
Phone: +351 291 708 760; email: reservations@portobay.pt  


PortoBay Rio de Janeiro hotel: Phone: +55 21 2546 8070; email: hotel@portobay.com.br 


L’Hotel PortoBay São Paulo: Phone: +55 11 2183-0500; email: recepcaosp@portobay.com.br


PortoBay Buzios hotel: Phone: +55 22 2623 2823; email: reservasbuzios@portobay.com.br  

If you have booked through an intermediary - tour operator, airline, Online Travel Agent - please contact your travel agent.

BOEK NU
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