As part of the "Together we care" health and safety protocol implemented with the reopening of our hotels, we have revamped the way we communicate with customers within the hotel and now always offer a digital alternative. We have been able to reduce a number of physical and paper transactions and shorten waiting times at reception. Find out about all the innovations:
ONLINE PRE CHECK-IN To ensure a safer, speedier and convenient check-in, your details can be completed on a specific form before you arrive, thereby saving you time at the hotel reception.
IN-HOUSE SITE For each hotel, we have created an exclusive website for guests to use during their stay. This way you can have all your information in digital format, reducing paper communication inside the hotel and your room. Menus, restaurants, services, messages, facilities, health arrangements. .. everything you need!
NEW MESSAGING SERVICE Contact us via Whatsapp or through the chat service we offer on our in-house sites. Our virtual assistant automatically answers the most frequently asked questions. If not, a member of our team will answer. Convenience guaranteed!
IN YOUR ROOM In your rooms we have digitalised most paper-based information about the hotel.
RESTAURANTS AND SPAS Digital menus are available in restaurants and spas for all hotels and are easily accessible on your mobile phone. We also offer the option of single-use disposable menus.
EXPRESS CHECK-OUT For a quicker and more convenient check-out, you can contact your hotel reception the day before to settle your account and inform us of your departure time. On departure, you can leave your room key in the drop-box at reception. Your invoice will be sent by e-mail and we will give preference to contactless payment.